There are many things to consider when planning to rent a charter bus with a professional driver-whether it is a full-size motorcoach, a smaller coach bus, or a school bus. By the way, school bus charters are mostly rented out by the bus operators for strictly local charter trips. In any rate, I would like to outline a few important and essential things to consider and resolve before, during, and after renting a coach or a school bus from any bus rental company. These points to note come from the extensive experience working as a bus company operator and having made, as well as witness many clients make, many mistakes and blunders resulting in charter delays, bus/bus-driver scheduling errors, and other such inconveniences like having no-shows on the day of the charter trip. I realize along with our clients that any charter trip begins and ends with a functional and clean coach/school bus being driven by an enthused and punctual coach bus or school bus driver. There are, however, ways to ensure that all of the logistical fronts are covered for the clients to be satisfied with their chosen charter bus rental company and the bus operating company in turn to be happy with their clients. It all boils down to effective and efficient communication.
Firstly, the relationship between the client and the bus operator begins with the client requesting a charter trip quotation or a charter trip appraisal. There are many things that are taken into consideration before a bus rental company issues a quotation. For example, the season, month, day of the month, bus fleet availability, and the rates given by the 3 largest charter bus rental companies in the industry for a given date-just to name a few. At this stage, the client is strictly focused (like tunnel vision) on getting the best price for the best possible charter bus services. And they rightly should be; however, not at the cost of neglecting their focus on very simple but profound details. Such crucial, albeit simple, details include making sure to submit the exact and correct dates for the charter trip; provide the correct time of departure and arrival; and outline the itinerary details, like extra charter-trip destination stops. Once, these details are provided to the charter bus rental company, the bus operator issues a charter trip quotation with a trip-rate. The client is now at the stage of either accepting the charter bus rental company as their vendor or not. Once the charter bus company is chosen and the client confirms the booking of their respective charter bus (be it coach bus or school bus) a formal trip confirmation is issued by the charter bus rental company to the client.
At this stage, it is crucial to double-check all of the aforementioned “simple” charter trip details. Many times, clients get quoted for a different date than what the trip confirmation states. That is there is a discrepancy between the trip quotation and the trip confirmation. Any bus rental company ultimately goes by their trip confirmations when scheduling and finalizing their bus rentals and schedule. These trip confirmations are also signed by the client upon the finalization of their charter trip booking. In my personal experience, some clients end up not getting their charter bus arriving on the right date. This seems to be a ridiculous mishap and it is. But it all stems from neglecting to focus on the contracted details stated on the trip confirmation.
I plan to continue the series of articles focusing on such logistical details in order to help clients and operators to foresee and overcome such blunders and to ultimately provide a reliable and professional charter bus rental service to our community. Please stay tuned for future publications on how to rent a charter bus and, equally important, how to make sure that all the charter trip logistics are put in place.
This article is written on behalf of BelCa Tours & Coach Inc., a charter coach bus and school bus rental company. As the Operations Manager of a reputable charter bus rental company, I seek to inform the readers of the industry insights, chartering details, and a plethora of the publicly unknown information which is essential when chartering any bus for any charter trip of a client’s choice.
Information and its accessibility is the most valuable asset of any client, business, or enterprise. Also, the source of such information is essential for it to be reliable and accurate. I therefore, would love to share as much as I am able, presently being an integral part of operations of a medium-size charter bus rental company.